Refund and Returns

At Rukh Fashion, we strive to provide high-quality fashion jewelry that you’ll love. However, if you are not completely satisfied with your purchase, we’re here to help with our Refund & Returns Policy.

1. Eligibility for Returns

You may request a return or exchange if:
✔️ You received a damaged, defective, or incorrect item.
✔️ The return request is made within 2 days of delivery.
✔️ The item is unused, unworn, and in its original packaging.
✔️ Proof of purchase (order number, invoice, or receipt) is provided.

🚫 Non-Returnable Items:
❌ Customized or personalized jewelry.
❌ Items that have been used, worn, or damaged after delivery.
❌ Items purchased during sale or clearance events (unless defective).

2. Return Process

To request a return, follow these steps:
1️⃣ Contact us at [Your Email] or WhatsApp +91 97719 50073 within the return period.
2️⃣ Provide your order details and clear images of the item if damaged/defective.
3️⃣ Our team will review your request and provide return instructions.
4️⃣ Ship the item back using a trackable courier service. Return shipping costs are the customer’s responsibility unless the return is due to our error.
5️⃣ Once received, we will inspect the item and process your refund or exchange.

3. Refund Policy

💰 Refund Processing:

  • If approved, refunds will be issued within 7 business days via the original payment method.

  • Shipping and handling charges are non-refundable.

  • If a COD (Cash on Delivery) order is returned, the refund will be processed via bank transfer or store credit.

4. Exchange Policy

🔄 If you prefer an exchange instead of a refund:

  • We will replace the item with the same or similar product (subject to availability).

  • If the replacement is unavailable, we will offer store credit or a refund.

5. Cancellations

🛑 Orders can be canceled only before they are shipped. Once shipped, they must be processed as a return.

6. Contact Us

For any return or refund inquiries, feel free to contact us:

📩 Email: [Your Email]
📲 WhatsApp: +91 97719 50073
📸 Instagram: @therukhfashion
📺 YouTube: youtube.com/@rukhfashion

By purchasing from Rukh Fashion, you agree to this Refund & Returns Policy.